Y-Telecom is one of four mobile providers in Yemen. Established in 2007, the company’s subscriber base grew from 200,000 to 1.5 million in the past three years. Y-Telecom continues to expand rapidly in a country that has 24 million people.

Challenges
- Sustain 5% to 10%, year-on-year revenue increases by exploiting opportunities in Yemen, one of the few remaining markets in the Middle East with potential for growth in the global system for mobile communications (GSM) market
- Improve timeliness of statutory reporting and gain near-real-time insight into key performance indicators, such as revenue and customer numbers for managements’ reporting and strategy planning
- Increase efficiency of back-office processes, such as financials, purchasing, inventory, and human resources
- Grow market share, improve customer satisfaction, and achieve goal of becoming one of Yemen’s top GSM operators without employing more staff