Change management demystified
by: Arjen Heeres - Chief Operating Officer, Quintiq

‘Change management’ often crops up when a company is considering implementing a supply chain planning system. Two quite common assumptions are that:
– Employees necessarily resist change.
– Change management is so mysterious that it’s best left to ‘change management experts’.
I beg to disagree.
Hundreds of supply chain planning implementations have led me to realize that a) most employees are open to change, and b) a pragmatic approach to change management can be very effective.
Here are four practical change management tips that significantly improve your chances of a successful ‘go live’.

Tip 1: Be very clear about what needs to change
Tip 2: Make sure planners can see exactly how their planning decisions affect KPIs
Tip 3: Appoint change agents
Tip 4: Don’t overload your change agents with tasks that can be delegated or outsourced

Click below to expand each tip

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